Complaints Ticketing System

The following are the objectives of this system:
• Demonstrate the potential increase in quality, compliance and customer service whilst preventing ‘double handling’;
• The form would negate the need for multiple email messages;
• A Benefit will be less time is spent repeating the same information
• Fewer emails will need to be opened and actioned; and
• Ensure all parties are able to access and ascertain the stage of complaint at any time. In particular, in the event of customer follow up, or if the usual complaint contact is not contactable


Project NameComplaints Ticketing System ClienteleOne of the Biggest Pharmaceutical Industry, use in AustraliaYear2015